Mrs Patricia Lau is the Deputy Head of the Efficiency Unit which reports directly to the Chief Secretary. Mrs Lau has over 25 years of experience in general management and IT consulting. She joined the Government in 2007 and is responsible for leading initiatives regarding social innovation, citizen-centric services and shared services. She also oversees programmes covering e-services, business process re-engineering, human resources management, outsourcing and management reviews.
Since 2013, Mrs Lau has been leading the Secretariat in support of the newly established Social Innovation and Entrepreneurship Development Fund (SIE Fund) Task Force under the Commission on Poverty. Together with the Task Force, Mrs Lau has reached out to many non-government organisations, family or corporate foundations and business executives who share similar aspirations in tackling poverty related issues in Hong Kong. She advocates multi-disciplinary and cross sector collaborations in solving social issues.
Prior to joining the Government, Mrs Lau was the Managing Consultant and Head of Public Sector in PA Consulting Group and before that, a Director in PwC Consulting.
Mrs Lau has a Bachelor Degree in Surveying (Honours) and a Master Degree in Surveying Science from the University of New South Wales, Australia as well as a MBA Degree from the Ivey Business School of the University of Western Ontario.